Privacy Policy

CommentFlow ("we", "us") helps businesses automatically reply to comments and messages on their Facebook Pages and Instagram professional accounts. This policy explains what we collect and why.

What we collect

• Your account details: email address and name.
• From Meta, with your permission: your Facebook Pages, linked Instagram accounts, access tokens, posts, and comments and messages sent to your accounts.
• About people who interact with your accounts: their public name or username, Meta-scoped user ID, and the text of the comment or message that triggered an automation.
• Link click counts for links we shorten on your behalf.

How we use it

Only to run the automations you set up: posting comments, replying to comments, and sending messages. Also to show you activity and statistics. We never sell data or use it for advertising.

How we protect it

Access tokens are encrypted at rest and never sent to your browser. Each workspace can only see its own data.

Retention and deletion

You can disconnect an account at any time, which removes its tokens and related data. You can request full deletion as described on our data deletion page.

Contact

Questions? Email privacy@commentflow.app.